.operator keeps mum
Less than a year after its re-launch, subscribers to Nigeria-owned Pay-tv operator, TStv, are groaning over the disappearance of signals from their decoders for over one week now. The Pay-tv operator, which offers pay-as-you-go service has been running into technical glitches since July this year, going off for one or two days before service is restored.
According to subscribers the latest outage which started Tuesday, August 31, 2021, around 6. pm, has been the longest and there is no hope that the operator would come back on air anytime soon. As of the time of filing this report, the Pay-tv operator is still offline. The subscribers are more worried that the management of TStv has kept quiet over the issue since it went off-air for over a week now.
While the operator has not sent any message to its registered subscribers, it has also remained quiet on its various social media channels over the last week.
Subscribers who took to the TSTV CABLE-TV Users page on Facebook to lament said they are beginning to give up on the Pay-tv operator since there has not been any explanation for the prolonged outage. “TStv, so this is how the journey ends?” one of the subscribers asked.
More worrisome for the subscribers is the fact that the customer service unit of the tv operator is no longer picking calls. “Now that TStv customer care agents are no longer picking calls, I think they have given up on themselves,” one customer said. Another added that “My real pain is the lack of information from TStv which makes it difficult for me to defend the attack/complain from my household. I only wish there was credible info or promise to hold on to while waiting.”
Before the current long outage, TStv had explained that the technical glitches it experienced in July were a result of the migration of myTV users to the TStv platform. The company was reported to have acquired myTV, another Pay-tv operator.
The Pay-tv operator, had re-launched October 1, last year after its botched launch three years ago. TSTV which raised Nigerians’ hope of pay-per-view when it first launched on October 1, 2017, had disappeared after that leaving subscribers with pains and agony of wasted investment on decoders.