The Nigerian Communications Commission (NCC), in line with its tradition of exploring avenues to engage with telecom consumers, has taken advantage of the opportunity of this year’s edition of the Enugu International Trade Fair to enlighten telecom consumers on their rights and privileges within the telecommunications sector.
Addressing a large audience of telecom consumers during the NCC Special Day held at the recently-concluded 32nd Enugu International Trade Fair organised by the Enugu Chamber of Commerce, Industry Mines and Agriculture (ECCIMA), the Executive Vice Chairman (EVC) of the Commission, Prof. Umar Garba Danbatta, said events of this nature provide the opportunity for NCC, as a telecom regulator, to interact with consumers and attend to their service-related concerns.
In attendance at the NCC Special Day were the Director, Public Affairs, NCC, Dr Ikechukwu Adinde; Director, Consumer Affairs, Mr. Efosa Idehen; Zonal Controller, NCC Enugu Zonal Office, Mr. Ogbonnaya Ugama, and executive members of ECCIMA.
Represented by the Director, Public Affairs, NCC, Dr. Ikechukwu Adinde, Danbatta, who spoke around the theme of the Fair: “Promoting New Technologies, Business Ideas and Strategies for Rapid Economic Growth and Development in Nigeria,” highlighted some of the regulatory initiatives emplaced by the Commission for protecting, informing and educating the consumers.
These initiatives include the NCC Emergency Toll-free Number 112; the NCC Consumer Complaint Toll-Free Number 622; the Do-Not-Disturb (DND) Short Code 2442, the Regulation on Forceful Subscription and measures put in place to check cases of pre-registered Subscriber Identity Module (SIM) cards.
Danbatta emphasised the importance of the ongoing National Identity Number (NIN)-SIM data linkage exercise, in order to ensure credible citizen database for improved national security. He stressed the need for consumers to be cybersecurity-conscious while online and to always ensure efficient management of e-waste for a safer environment, noting that this year’s World Consumer Rights Day (WCRD), which was observed on March 15, 2021 focused on ‘Tackling Plastic Pollution’ in line with the e-Waste Regulation being pursued by the Commission.
Danbatta praised the efforts of Chamber at sustaining the Fair over the years, pointing out that it remains the largest and most important business event South-East of the country. “The Fair is pivotal to bolstering the economic and industrial transformation of the region in view of its enormous business potential,” Danbatta said.
In attendance during the NCC Day at the Fair were Executive members of the ECCIMA. Earlier in his welcome address, the President of the Chamber, Emeka Nwandu, who was represented by the Chamber’s Deputy President, Jasper Nduagwuike, extolled the role of the Chamber in the facilitation and promotion of robust exchange of business engagements in the South-East region of the country over the years through various initiatives, such as the Trade Fair.
During an interactive executive session with the ECCIMA executives at the Commission’s pavilion, Adinde and Idehen fielded questions ranging from consumer complaints management, the recent Unstructured Supplementary Service Data (USSD) policy, NIN-SIM linkage exercise and other industry-related issues.
The event attracted many multinational, international and national exhibitors, who took advantage of the Fair to reach out to their customers in the South-East and South-South zones of the country.
The NCC has, over the years, been a regular participant at international trade fairs across the country and has been consistent in its participation at the Enugu International Trade Fair.