In its bid to create more avenues for telecoms consumers to reach the industry regulator, the Nigerian Communications Commission (NCC) has opened a podcast channel. This development, TechTrackAfrica gathered, will further enrich the Commission’s engagement with the teeming consumers.
The channel is in addition to other social media platforms such as Facebook, Twitter, Instagram, among others, where the regulator has been actively engaging with the industry consumers. Through such platforms, the subscribers lodge their complaints to the regulator and their complaints are addressed.
According to the Commission, consumers of telecom services who are dissatisfied with services rendered to them by any of the Service Providers have a right to seek redress of the situation by reporting to NCC after they would have reported to their respective service providers and are still not satisfied with the responses.
Announcing the opening of the new channel, NCC said: In keeping with our commitment to ensuring a well-informed telecommunications sector, the Nigerian Communications Commission has expanded its level of social media engagement by providing another avenue for informing the public of its regulatory initiatives through the NCC Global Connect Podcast Channel.”
NCC Global Connect is available on the following podcast directories: