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MTN’s MoMo customers near 42m

MTN Group says close to 42 million people were regularly transacting on its Mobile Money (MoMo) platform across 16 markets as of September this year. This compares to 38 million active users at the end of the first half of 2020, and 35 million at the end of 2019 – ten years after MTN launched MoMo.

Driven to secure financial inclusion across its markets, MTN Group says it continues to grow the number of MoMo users on its network, a trend that has accelerated during the COVID-19 pandemic.

Initially designed to facilitate the transfer of cash between mobile users, MTN’s MoMo offering is now much broader. The group works with numerous partners to offer services including loans, insurance, remittances, and MoMo Pay, enabling customers to store money in their mobile wallets with which they can then pay for goods or services at registered merchants.

Mobile money services have grown faster in Africa than anywhere else in the world. In 2020, the trend has quickened, and the value of transactions has increased, partly supported by MTN’s reduction in MoMo transaction fees in many operations to assist customers battling the impacts of the pandemic.

In the first half of 2020, for example, the value of MTN MoMo transactions was US$61,2 billion, and the group processed 11 752 MoMo transactions a minute across its markets, up 28% from 9 193 transactions a minute in 2019.

The group says it remains committed to leveraging its technology to enable a cashless Africa.

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