Global technology vendor, Ericsson has launched new Artificial Intelligence (AI)-based managed services offering for communications service providers – the Ericsson Operations Engine. The company in a statement described the solution as an end-to-end managed services operating model that, through Artificial Intelligence, automation, and the power of data, re-imagines network and IT operations, network design and optimization, and applications development and maintenance.
According to Ericsson, the operations engine directly and proactively addresses service providers’ managed services complexity challenges as the industry moves to the reality of 5G and IoT. Senior Vice President, Head of Managed Services, Ericsson Peter Laurin, , said, “Networks are quickly becoming significantly more complex to operate as we introduce IoT and 5G at scale, and virtualize core networks, while aiming to enhance user experience at the same time. The Ericsson Operations Engine enables us to create sustainable differentiation for our managed services customers as it evolves operations from being network-centric to user experience-centric. It fundamentally changes our way of operating networks from reactive to proactive, leveraging data, automation and artificial intelligence.”
Program Vice President, Infrastructure Services, IDC Curtis Price, said: “Managed services will play a significant role in the service providers transformation initiatives taking place worldwide. Nearly 65 percent of service providers indicate that managed services will be key in addressing their main operational concerns around customer satisfaction – improving customer experience is the number one factor that will influence service providers use of managed services – revenue growth and cost efficiency. It's also clear that advanced technologies like AI, automation and analytics represent the underlying pillars for supporting and enabling operational transformation through managed services partnerships.”